About the Position
CollBox is rapidly accelerating following recent funding and is looking for a Customer Success Manager to join us in helping the 28 million SMBs in the US who struggle with getting paid for their hard work. As a Customer Success Manager at CollBox you will join a growing team that’s showing SMBs how CollBox’s unique platform and services can help them get paid quickly and efficiently so they can refocus their efforts on growing their business.
Duties & Responsibilities
As the first key hire on the Success side, lead the charge in supporting our existing customers as well as designing and owning scalable support processes
Provide excellent customer experience through high quality written and verbal communication through multiple support channels
Troubleshoot a variety of technical and account-related issues across all CollBox products
Critically analyze and resolve customer issues or requests in addition to proactively preventing future issues and churn
Effectively communicate complex information to customers of all technical levels
Maintain knowledge base of CollBox product offerings and updates
Effectively operate support channels including communicating via live chat, email, and phone
As we grow, interview, vet and assist in hiring Customer Success reps that will report directly to you
Who We Think Will Be Successful
2-4 years working in customer success and support, preferably for a tech or finance company
Experience designing and running Customer Success processes
Willingness to drive post-sales activities to ensure client success
Eager to partner with executives to build new processes for an early-stage company
Strong organizational skills and attention to detail
Fluency with modern support technology
Creative problem-solving abilities and a positive attitude
High integrity and a team-first mentality
Demonstrated history of meeting and exceeding target success KPIs
Comfort in a fast moving company
Experience with higher volumes of customers
Knowledge of SMB finance and/or experience supporting SMBs is a big plus
Bachelor’s Degree preferred
What’s In It For You
Competitive base
Get in on the ground floor at a funded and growing startup
Generous equity package
Unlimited PTO
Company subsidized health insurance
Flexible work schedule
Highly collaborative and transparent work culture
Top of the line equipment so you can do your best work
Access to top-tier mentorship in the Austin startup scene